I have nothing but praise for this company! We adopted a rescue named Bailey who needed prescription dog food. It was so easy to place my order and send them the prescription. Sadly our little Bailey had IBS and he could not overcome the disease. I has his food on auto ship and a few days before he died mu order came. I called Chewy to see if I could return it, they asked me why and I told them. I was speaking to Ryan and he was so nice and offered his condolences and said they would refund my money and I should just donate the food to a shelter! The next day I received a beautiful flower bouquet from Chewy for Bailey. In this day and age companies to not treat people like this anymore. It made my heart happy that someone cared!