Chewy has supplied our baby Bella with treats, food , and medications for many years. When we were unable to order her Royal Canin Hydrolyzed Protein canned food from 2 of our Vets and Red Bank Hospital, Chewy came through. Unfortunately, we had to say goodbye to our Bella last month. We had a full case of her food and a prescription on the way. I called Chewy to explain our situation, and they were very caring. They offered condolences and said they were going to credit our account. They couldn't take back the food and said to donate it to a shelter. We gave it to the ASPCA of Atlantic County. They said they would send a return label to send back the prescription, but they understood we were grieving, and said we didn't have to return it. We returned it. 2 days later, they sent fresh flowers in a vase with a sympathy card. There is no better company than Chewy!! We love you Chewy! Thank you!!