We have been using Chewy for many years for my cats prescription cat food and our dog treats and toys. Their customer services has always been exceptional. Most recently, we have to put our beloved Elvis down. When I reached out them about his unopened bag of prescription food, they returned the funds to my bank and ask that I donate the bag of food to a vet or shelter. Then the very next day I received a beautiful arrangement of flowers from Chewy.com with their deepest condolences. I would have NEVER expected that from a company, but Chewy.com goes above and beyond. They truly are all about pets and their owners. I think many other companies across America could learn from Chewy.com customer service. I can't say enough good things about this company. Am so grateful to have such compassion people reach out during our families difficult, grievous time. Thank you Chewy.com! Much love!