I know Chewy is owned by a super large corporation but they treat you like it is a small organization or a mom and pop store. I started using Chewy during the pandemic when we were in lock down and haven't stopped. When you call customer service, you actually talk to a live person on the first call. There is always someone on the opposite end who is there to listen and help. When my pet died, they sent me flowers with a personal note which is more than what my veterinarian did. Empathy and customer service go a long way. Keep it up Chewy!
2 years ago
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