Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 648 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

800-67-CHEWY (672-4399)

Write Your review

Tell us how Chewy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been purchasing my dog and cat special food and also the flea treatments, etc for years. My cat passed away yesterday, so someone told me that they will refund your case of cat food. I called and immediately they said no problem and to please donate the food and said they was sorry about my loss. Well today I am blown away as I received a nice card and flowers from Chewy! I will furever be a Chewy customer!”

Helpful Report

Posted 1 year ago

“We were customers for 6 years. The service was always excellent. When I had questions or issues their customer service was excellent. Unfortunately, we had to out our dog Colt down yesterday. I called Chewy to cancel our automatic food delivery. They were so kind and understanding. Today I got home to a bouquet of flowers with a card from Chewy and the customer service. Thank you. It is greatly appreciated.”

Helpful Report

Posted 1 year ago

“My dogs love Veggiedent! Only place I can find it”

Helpful Report

Posted 1 year ago

“I wanted to acknowledge an amazing surprise I received from Chewy. I have been a Chewy member for many years for products for my Mini Schnauzer. From insulin to dog food and dog products, Chewy is a wonderful company to deal with. Their customer service is excellent and I have never had any issue dealing with them. They are always polite and eager to help. My amazing surprise came last night - a beautiful floral arrangement from Chewy. I had contacted Chewy yesterday due to the passing of my dog. I wanted to find out if the prescription canned dog food and treats I had ordered for her prior to her passing could be returned as they were unopened. A very kind customer rep, Asia, advised they could not, a refund could be given to me, and the food donated. I was very thankful for the refund offered. The big surprise came last evening. A beautiful floral arrangement arrived at my home from Chewy. The message on the card was very kind and thoughtful regarding the passing of my dog and ended with "Warmly, Asia and your Chewy Family". I have never dealt with a company in all my years with that kind of compassion and care for their customers. I want to thank Chewy for that kind of customer support and care their show their customers. When I am ready for another dog, Chewy will certainly be the source for all that dogs needs. Again, THANK YOU CHEWY”

Helpful Report

Posted 1 year ago

“I called Chewy one day when I was not feeling well and I received excellent service to return a product, and a week later I received a care package from Chewy with a card with get well wishes. The package had a cup that said Chewy with ta nd honey in it. What a wonderful surprise! Thank you Chewy for the wonderful kind words and gift of tea and honey. I'm much better! You guys ROCK!”

Chewy.com 5 star review on 21st January 2024

Helpful Report

Posted 1 year ago

“I have been a loyal customer of Chewy for years now. They are amazing! I have had two times when I needed to return an item--either I bought something that was the wrong size or I bought the wrong food, and both times they refunded me immediately. I didn't even need to return either item! They let me just donate the item (or keep it) and they refunded me anyway! Their customer service is impeccable and I have never, ever, experienced a company so devoted to pets AS WELL AS their customers. I never go on line to leave a review. But, in this case, they deserve my efforts.”

Helpful Report

Posted 1 year ago

“The best customer service around!”

Helpful Report

Posted 1 year ago

“WOW!! We are beyond happy with Chewy, from the great prices, fast next day (in our case) delivery, to the best customer service we have received from almost any company. To add to that, the sensitivity when we wanted to return a product due to our pet passing, not only did they provide a credit, they deliveted the most beautiful and unexpected 'in sympathy' flower delivery to our front door!! We cannot say enough good things about this company. Do yourself a favor and use them! Thank you again Chewy!!!”

Helpful Report

Posted 1 year ago

“I only ordered from Chewy once. Unfortunately what I ordered I could no longer use. My Gracie passed away. I contacted Chewy. They not only refunded my money but sent me flowers for my loss. What an amazing company!!”

Helpful Report

Posted 1 year ago

“Dec. 7th I needed to order one item I forgot and new Visa card hadn't arrived. CHEWY worked with me -knew it was important to me. - the item arrived the next day, What company does that. Dealt with them for. y e a r s Bought three pet strollers from them in the past among many other pet products and their excellent helpfulness and great products is still right up there. Absolutely love dealing with with this company - and ZAK is happy I'm dealing with - them too - he is going to have a great Christmas”

Helpful Report

Posted 1 year ago

“I have been with Chewy.com for ten years and I have never been disappointed in their excellent customer service, delivery service, and competitive prices. I highly recommend Chewy.”

Helpful Report

Posted 1 year ago

“This company goes above and beyond. Aside from everyone being very polite. A real person is available to talk to any time of the day and they do whatever they need to make sure your animal is happy. My cat recently passed and I wanted to return an order that I placed a few weeks before. Not only was the return easy, but I received a next day sue package at my door step with a dozen roses in a vase for the loss of my cat.. This is really a special company. I couldn’t believe it.. Thank you so so much Chewy!”

Helpful Report

Posted 1 year ago

“Fast delivery for my special needs dog, and they honor prices from other retailers I don’t like as much because I prefer the way Chewy operates.”

Helpful Report

Posted 1 year ago

“I want the world to know that Chewy.com is the best company on earth! More than once, customer service has saved me from making mistakes by handling changes instantly over the phone. So, today I told Victoria that my husband had moved out and now had the cat, so I needed to switch Lily's food auto-ship to him. He doesn't have his own account and her food is by prescription, so I didn't know how to set that all up. She got everything straightened out and said I would be getting a big fuzzy discount. I paused, then asked if that was just because she was a nice person. She said that was the least she could do with all I was dealing with (!). She could relate to me since she had to run out of Boston and move to Texas to get away from her ex. At the end of our conversation, I told her that I hoped her life had improved since her move and she said "Oh, yes. I have been here for two years now and met a wonderful man." Isn't that amazing? and kind and caring? Chewy finds these wonderful people that make contacting them a pleasure.”

Helpful Report

Posted 1 year ago

“I spoke with a rep from Chewy on Nov 7 placing an order for my grandkitties Christmas. During our conversation I mentioned we lost our beloved dog Teddy back in 2021 from a sudden illness. Well. On Nov 8 I received a beautiful bouquet of flowers from Chewy just to say they were thinking of us and the loss of our Teddy. WOW how special is that. Thank you so much. 💓”

Helpful Report

Posted 1 year ago

“i had to cancel the autoship because of my dog's passing.The 2 ladies I talked to were very compassionate and very much appreciated.”

Helpful Report

Posted 1 year ago

“I've been a loyal Chewy customer for years and just realized I never wrote a review. The very first time I got an order from them I was concerned because the kitty litter came opened (you could tell it was an issue with the litter company's packaging, but either way it arrived broken open and made a mess in the Chewy box). I was set for a fight to get a refund or replacement but it was no big deal. Over the years there have been occasional issues where something arrives damaged (between our pets, our fosters and what I buy to donate I sometimes have had huge orders) and it's always been so easy to fix. They always recommend taking anything worth saving to a shelter instead of returning, which has reportedly helped a lot of shelters nation-wide. I know they do a lot of great PR with folks too (the portraits, the flowers after a pet dies, etc) which I think is really sweet too. What really sealed it for me that they are great is that I got an email recently about Chewy giftcards I'd earned through sales but had forgotten about...for several years! They emailed me to let me know I had a giftcard balance of $80 from 3 different orders. I have autoships with them and they didn't HAVE to do that, I'd still be ordering supplies and prescriptions from them every month. But they just saved me $80 that I'd legitimately forgotten about, and I think that's great. Our family loves Chewy!”

Helpful Report

Posted 1 year ago

“I’ve been a customer for years and have always used auto ship. For the first time something was missing from my order. I contacted Chewy. Within minutes I had an email telling me that the missing items would ship immediately. Chewy has the fastest customer service anywhere.”

Helpful Report

Posted 1 year ago

“Chewy not only offers the best prices, processes and ships quickly, but they back up their products. We recently received a shipment of insulin that had been reasonably well packed but had been on the delivery truck too long. (We're in Arizona). Temperature of the insulin exceeded the safety margins for that product. One phone call to the Chewy Pharmacy...and a replacement has been sent...with no charge...not even for shipping. Thank You Chewy.”

Helpful Report

Posted 1 year ago

“Chewy’s reputation as a business model precedes itself. If a wrong item is ordered, Typically they request that you donate the item to a shelter or rescue- and refund your money. My kitty passed this weekend, and I did a customer chat to ask how I could return an auto shipment of prescription food since it was no longer needed. They refunded the charge- canceled the order - and sent us a dozen yellow roses in Jackson’s memory . How kind is that ?”

Chewy.com 5 star review on 11th October 2023

Helpful Report

Posted 1 year ago

Chewy.com is rated 3.7 based on 648 reviews