Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 661 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I highly recommend Chewy.com. Their prices are good and the ship quickly. Their customer service team is compassionate and caring.”

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Posted 1 year ago

“I just had to put my dog down after 13 years and to my surprise received a dozen yellow roses from Chewy on my doorstep today. I bought my dog's insulin from them. The jesture was so sweet and much needed in the sad time. I fould their customer service was awesome! Thank-you Chewy!”

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Posted 1 year ago

“Chelsea, the CSR, went the distance. I was short on my purchase amount to receive the $30 e-coupon. I called for expiration date on coupon. My SS funds wouldn't arrive in time. We had a pleasant conversation, about me with 2 cats plus caring for my daughters 2 cats during her crisis, and laughing how I often missed out on good deals in general (in supermarket also etc.). Chewy sent me my package immediately WITH the e-coupon. I cried. It felt like I won the lottery. I'm not one to win things.. What she didn't know was how bad my year has been. My Mom passed, then my Son on Easter. I've had surgeries and procedures. I have become isolated with my grief. This month my vacuum broke, my heater and my fridge. And more negativity I won't go into. I sit in a chair all day. It is the cats that make me get out of bed. That Chewy delivery broke something in the air. The next day I fixed my vacuum myself and for a couple days deep cleaned my LR and kitchen. I feel like I lost 1000 lbs. of darkness. She didn't know that her actions would affect me this much. I guess I just needed 1 single nice thing to happen to me. This won't solve all my problems, but it was like an air hug and put me ahead a little with their food as I've been just getting by. Thank you Chelsea. Thank you Chewy. And anyone reading this, when you go out of your way to smile or chit chat or be kind to someone, it might be the only good that has come their way in a long time...”

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Posted 1 year ago

“Thank you for suprising us with the birthday treat.”

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Posted 1 year ago

“I am so pleased with the compassionate response from Tammy. I had to put my dog down and asked to cancel my autoship and refund the last prescription order I received. They not only did that, but sent flowers with condolences to me. This is so above and beyond, and thoughtful, will always be remembered, and I will share this story with many people. So refreshing for amazing customer service! Thank you!”

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Posted 1 year ago

“Not only did Chewy send me one dozen roses when our sweet golden passed away recently, they also sent me a scarf and ball for our new puppy that is coming soon. Thank you!!!!”

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Posted 1 year ago

“I love Chewy. Their prices are great, always quick shipping and if you do have a problem you can talk to a real person. I wouldn’t shop with any other company for all my pet needs.”

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Posted 1 year ago

“I have been purchasing my dog and cat special food and also the flea treatments, etc for years. My cat passed away yesterday, so someone told me that they will refund your case of cat food. I called and immediately they said no problem and to please donate the food and said they was sorry about my loss. Well today I am blown away as I received a nice card and flowers from Chewy! I will furever be a Chewy customer!”

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Posted 1 year ago

“We were customers for 6 years. The service was always excellent. When I had questions or issues their customer service was excellent. Unfortunately, we had to out our dog Colt down yesterday. I called Chewy to cancel our automatic food delivery. They were so kind and understanding. Today I got home to a bouquet of flowers with a card from Chewy and the customer service. Thank you. It is greatly appreciated.”

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Posted 1 year ago

“My dogs love Veggiedent! Only place I can find it”

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Posted 1 year ago

“I wanted to acknowledge an amazing surprise I received from Chewy. I have been a Chewy member for many years for products for my Mini Schnauzer. From insulin to dog food and dog products, Chewy is a wonderful company to deal with. Their customer service is excellent and I have never had any issue dealing with them. They are always polite and eager to help. My amazing surprise came last night - a beautiful floral arrangement from Chewy. I had contacted Chewy yesterday due to the passing of my dog. I wanted to find out if the prescription canned dog food and treats I had ordered for her prior to her passing could be returned as they were unopened. A very kind customer rep, Asia, advised they could not, a refund could be given to me, and the food donated. I was very thankful for the refund offered. The big surprise came last evening. A beautiful floral arrangement arrived at my home from Chewy. The message on the card was very kind and thoughtful regarding the passing of my dog and ended with "Warmly, Asia and your Chewy Family". I have never dealt with a company in all my years with that kind of compassion and care for their customers. I want to thank Chewy for that kind of customer support and care their show their customers. When I am ready for another dog, Chewy will certainly be the source for all that dogs needs. Again, THANK YOU CHEWY”

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Posted 1 year ago

“I called Chewy one day when I was not feeling well and I received excellent service to return a product, and a week later I received a care package from Chewy with a card with get well wishes. The package had a cup that said Chewy with ta nd honey in it. What a wonderful surprise! Thank you Chewy for the wonderful kind words and gift of tea and honey. I'm much better! You guys ROCK!”

Chewy.com 5 star review on 21st January 2024

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Posted 1 year ago

“I have been a loyal customer of Chewy for years now. They are amazing! I have had two times when I needed to return an item--either I bought something that was the wrong size or I bought the wrong food, and both times they refunded me immediately. I didn't even need to return either item! They let me just donate the item (or keep it) and they refunded me anyway! Their customer service is impeccable and I have never, ever, experienced a company so devoted to pets AS WELL AS their customers. I never go on line to leave a review. But, in this case, they deserve my efforts.”

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Posted 1 year ago

“The best customer service around!”

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Posted 1 year ago

“WOW!! We are beyond happy with Chewy, from the great prices, fast next day (in our case) delivery, to the best customer service we have received from almost any company. To add to that, the sensitivity when we wanted to return a product due to our pet passing, not only did they provide a credit, they deliveted the most beautiful and unexpected 'in sympathy' flower delivery to our front door!! We cannot say enough good things about this company. Do yourself a favor and use them! Thank you again Chewy!!!”

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Posted 1 year ago

“I only ordered from Chewy once. Unfortunately what I ordered I could no longer use. My Gracie passed away. I contacted Chewy. They not only refunded my money but sent me flowers for my loss. What an amazing company!!”

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Posted 1 year ago

“Dec. 7th I needed to order one item I forgot and new Visa card hadn't arrived. CHEWY worked with me -knew it was important to me. - the item arrived the next day, What company does that. Dealt with them for. y e a r s Bought three pet strollers from them in the past among many other pet products and their excellent helpfulness and great products is still right up there. Absolutely love dealing with with this company - and ZAK is happy I'm dealing with - them too - he is going to have a great Christmas”

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Posted 1 year ago

“I have been with Chewy.com for ten years and I have never been disappointed in their excellent customer service, delivery service, and competitive prices. I highly recommend Chewy.”

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Posted 1 year ago

“This company goes above and beyond. Aside from everyone being very polite. A real person is available to talk to any time of the day and they do whatever they need to make sure your animal is happy. My cat recently passed and I wanted to return an order that I placed a few weeks before. Not only was the return easy, but I received a next day sue package at my door step with a dozen roses in a vase for the loss of my cat.. This is really a special company. I couldn’t believe it.. Thank you so so much Chewy!”

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Posted 1 year ago

“Fast delivery for my special needs dog, and they honor prices from other retailers I don’t like as much because I prefer the way Chewy operates.”

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Posted 1 year ago

Chewy.com is rated 3.7 based on 661 reviews