Chelsea, the CSR, went the distance. I was short on my purchase amount to receive the $30 e-coupon. I called for expiration date on coupon. My SS funds wouldn't arrive in time. We had a pleasant conversation, about me with 2 cats plus caring for my daughters 2 cats during her crisis, and laughing how I often missed out on good deals in general (in supermarket also etc.). Chewy sent me my package immediately WITH the e-coupon. I cried. It felt like I won the lottery. I'm not one to win things.. What she didn't know was how bad my year has been. My Mom passed, then my Son on Easter. I've had surgeries and procedures. I have become isolated with my grief. This month my vacuum broke, my heater and my fridge. And more negativity I won't go into. I sit in a chair all day. It is the cats that make me get out of bed. That Chewy delivery broke something in the air. The next day I fixed my vacuum myself and for a couple days deep cleaned my LR and kitchen. I feel like I lost 1000 lbs. of darkness. She didn't know that her actions would affect me this much. I guess I just needed 1 single nice thing to happen to me. This won't solve all my problems, but it was like an air hug and put me ahead a little with their food as I've been just getting by. Thank you Chelsea. Thank you Chewy. And anyone reading this, when you go out of your way to smile or chit chat or be kind to someone, it might be the only good that has come their way in a long time...