My baby recently passed and I contacted Chewy to see if I could be refunded for unused, unopened bottles of medicine. The customer service rep (Laura) was very helpful in getting me a full refund in no time. Two days later there was a knock at my door and there on my doorstep was a beautiful flower arrangement with a very touching card from Chewy expressing there condolences for the passing of my baby. Where else do you see such personal touches from a company as large as Chewy? Thank you Chewy! I will always recommend you to others for all there pet needs. And thank you for your condolences!