Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 647 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to order heart guard and for some reason Julie canceled the order without notifying me. So we ordered it re-emailed the prescription the gentleman confirmed he got the prescription and will take care of calling the vet on Monday. So I still don’t have a prescription so I called today and tomorrow said he would call the vet and call me back. Called me back and said read your email which of course I did not get an email from him. So I called back and spoke to a supervisor and he basically told me they don’t except email versions of prescriptions that has to be mailed in. Why on earth would it take me multiple phone calls and I still don’t have a heart guard and I won’t be getting it through Chewy. Thanks for the run around!!!!”

Helpful Report

Posted 2 years ago

“In still dealing with chewy on trying to get an order shipped. This is the first time I've had such a hassle getting my cats special diet food. The prescription is on file, it's valid for unlimited refills and expires in 5 months. I've made at least 10 calls in the past week to get this order processed. I've even canceled and resubmitted on the advise of customer service thinking there was a glitch in the system. It keeps coming back denied. I'm frustrated and can't seem to get the food. My special needs cat is now out of food!! Maybe they will send flowers since my cat will be starving due to their lack of sending my order.”

Chewy.com 1 star review on 2nd August 2022

Helpful Report

Posted 2 years ago

“Chewy sent me a product that I did not order, said it was on auto ship, which it was not. They will not accept a return . So I must pay for something I did not order, customer service is not understanding. I would caution every one dealing with Chewy.com , there are safer alternatives. This once was a good co. to deal with but not any longer.”

Helpful Report

Posted 2 years ago

“Sketchy how your orders get cancelled out of the blue with no explanation. Easier to go to the store and buy faster and cheaper.”

Helpful Report

Posted 2 years ago

“I like Chewy , they seem fair when it comes to prices but customer service is not there. I have used Chewy four years and have had numerous complaints about their use of Fed Ex as a shipper. I have had product spilled on the yard or crushed from the shipper fueling the boxes. the last e mail I sent CS is as follows, Question Reference # 220721-159017 Image07/21/2022 09:04 PM Hi there Richard, I am very sorry to hear that your recent experience with Chewy has led you to stop services with us. Although you'll be dearly missed, we fully understand that our customers must do what's best for them and their furbabies. With this being said, should you ever get curious about a product, or even a question that comes to mind, know that we're here for you, day and night, waiting to lend a helping paw. Warm regards, Danielle L. Customer Service Chewy Image07/21/2022 08:43 PM Again I have broken items in my order, I have tried to let you people no that I will buy from a close retailer if I keep getting ruined Producers toss the boxes on the step and have talked to them. They tend to say ok and vs. This last was cat food 15 dollars and half a case of dog food ay 35 dollars a case. I have seen the delivery driver toss the box on the ground as well as destroy my wife’s plants. So enough is enough, I quit. As you can see after years of feeding Chewy it bit me in the ass. so good bye chewy .”

Chewy.com 1 star review on 22nd July 2022

Helpful Report

Posted 2 years ago

“Chewy should be ashamed of themselves. I have been a loyal customer spending thousands of dollars for dog food and cat food for over a decade. This was the first time that I needed a prescription it wasn't for opiates it was for Saline and electrolytes IV fluids. My dog was so sick on Sunday our veterinarian said it would be best to put her down. I wouldn't accept it because she was just fine the day before she got back scenes this all came on very fast right to the point of diarrhea and blood. The IV fluids we were giving her at home from the vet at $45 a bag for 500ml for working and making her come back to life, eating and drinking. The vet told me he gets his IV fluids from chewy. I called chewy with the prescription and Christine who I've talked to before who should not be working with customer service due to her rudeness told me I needed to mail the prescription. In a crying voice I told her my dog will not live that long if I have to wait can I please email the script or can the doctor call you? She said no this is our policy. So over policy my dog is going to die. I want everyone to know this story so that they do not depend upon chewy for food or especially prescriptions to keep your dog healthy or even from dying!”

Helpful Report

Posted 2 years ago

“I would put zero stars if I could! I put in an order for Hartgard on June 13, 2022 and it's July 5, 2022 and I still don't have the order! That's almost 30 days! Unacceptable! They have made every excuse for why it has taken so long. They even tried to say that they could not get a hold of the vet. I've never had an issue with getting a hold of the vet. When I told the vet about the problems that I was having, they said that Chewy had not contacted them, but they would call Chewy themselves with the prescription. Chewy cancelled my prescription right after that. I told them that I had never cancelled and they did not warn me of a cancellation. Chewy told me that I would have to reorder the Hartgard. Guess what? I can't get it for the price that I got when I had originally ordered it. They want me to pay more for their mistake. I will not use Chewy ever again and I do not recommend it.”

Helpful Report

Posted 2 years ago

“Chewy customer service doesn't care AT ALL. Chewy couldn't care less and have no avenue to helping you get your pet food..Even if food isn't available just be nice and pleasant. Customer service is rude and uninvolved in the exchange a person is trying to have because they are home doing laundry and taking care of their personal lives. No supervision listening in on phone calls to disgruntled customers .So disrespectful to people who need help and their help line is useless as well... Chewy what to do? If you care”

Helpful Report

Posted 2 years ago

“I had been told that I would receive a medication within 2 days and did not receive it until 9 days later when course of treatment had long since ended. When asked for a refund they put blame the medication being late on the veterinarian and would not give a refund. I have never placed an order with Chewy.com before and I definitely will never order anything from them again. Their service was bad and the customer service was even worse!!!”

Helpful Report

Posted 2 years ago

“We have ordered out dogs prescription food in an autoship from Chewy for years. The level of service had always been stellar and we have referred many people to them. Recently our dog was diagnosed with Cushings. The medication is $200 a month from our vet vs. about $140 from Chewy. Ordered the meds and the order sent to the vet showed a FL address. We, and our vet are in NC. The vet could not fill a script that was supposedly being sent to another state. I called three times and each time was told that the address the company showed was indeed a NC address however each time they sent the order to the vet a FL address appeared. Asked to speak to a pharmacy rep and was transferred to Tricia. Tricia clearly was annoyed as she came on the oh in and verified the order. As I tried to explain she interrupted and told us “there is no FL address on file so I don’t know what your vet is talking about.” I told her that a rep from our vet was online with us to try to help solve the problem and she yelled at me and told me “she didn’t have to do a conference call and could help me when I could help myself.” She then kept threatening to hang up. I finally told her to do so and she did. I could not believe the level of service that she offered and nor could the vet- tech. Fortunately, Pet Co offers the same products we need for both the meds and the food. They offer the same autoship option and the prices are identical. I choose where to spend my money and I choose to spend it where customers are treated with some semblance of respect.”

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Posted 2 years ago

“I am a frequent customer who has spend hundreds and hundreds of dollars with Chewy.com. I just tried to order some food during their blue box sale and was advised that I do not qualify because I am an existing customer. How about that!!! Called chewy and the gentlemen I spoke with was of zero assistance. Guess if you are a good customer, you are not entitled to any sales.... Wow, what great customer service...”

Helpful Report

Posted 2 years ago

“If I could give this company minus 10 I would. I have a animal that has a disease that requires daily medication. I ordered the RX 8 days ago. My veterinarian faxed ,emailed and even okayed it over the phone after I called numerous times and they told me my veterinarian never got ahold of them. Someone is not doing their job! And in this situation could be fatal to a animal. I will not be using them again I will pay the extra to get it through my veterinarian and know I will have it. Customer service seemed very unknowledgeable about any of it. Not professional what so ever.”

Helpful Report

Posted 2 years ago

“Tried to contact fraud department over potentially account (phone with customer service on 8 Jun 2022 @1108 am). No way to really resolve without divulging further personal info. Approached by order number 1205996257. Company on notice. Hope it stops real soon, like now.”

Helpful Report

Posted 2 years ago

“To order a prescription product, you can choose "call my vet" or "mail in the script" but "call my vet" does not work. Not even going to try "mail in the script" because customer service is too oblivious to my order. Chewy- too big to care.”

Helpful Report

Posted 3 years ago

“I have had incredible difficulty getting medication from a very sick animal. After going back and forth with my vet and chewy SEVERAL times and placing an order 3 times, they still messed up the order. I STILL have no medication for my sick animal. I called today and they refused to do anything about it. Now when I went in to process a return on an incorrect order they disabled my account. SAVE YOURSELF THE TIME AND ENERGY AND ORDER ELSEWHERE. Incorrect Order and HOURS on the phone on MULTIPLE OCCASIONS”

Helpful Report

Posted 3 years ago

“I have been a customer of Chewy.com for many years. Within a month, two orders were reported as delivered but did not. The hassle of getting my money refunded as well as getting my pet supplies in a hurry elsewhere has led me to the decision to permanently buy elsewhere. Too bad Chewy. You lost a good customer for life.”

Helpful Report

Posted 3 years ago

“NOT THE SAME Chewy! 1-3 day delivery is a LIE because they put it on a truck cross-country to save themselves profit. Then expect to BUY customer loyalty with rebates once you complain. After 15 years of loyal service with them, some corporate level change has removed that human touch that had me always choose them above the competition.”

Helpful Report

Posted 3 years ago

“This company is in first place! For charging the most. They are CRAZY greedy and overcharge EVERYTHING. If you can find it somewhere else? Do.”

Helpful Report

Posted 3 years ago

“Items I had on autoship order arrived a day later than originally expected. Items arrived and were not the correct size (supposed to be 2 - 28 lbs bags of dog food; sent me 1 - 14 lbs bag and 1 28 lbs bag). Customer service was rude to me and didn’t care about the inconvenience they had caused, only cared about sending me a return label. When I asked to speak with a supervisor I was given a ride response of, “Sir, I can get you to a supervisor, but they will they are just going to tell you the exact same thing as me.” Highly considering doing business elsewhere for my pet food and supplies as Chewy makes me feel as though they could careless about their customers anymore .”

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Posted 3 years ago

“My dog changed weight class and is unable to now use an unopened box of feta and tick medication. But they absolutely will not accept a return. They said the pharmacy would consider on a case by case basis, and this certainly seems like the perfect scenario for accepting a return when the dog is unable to use it. I will never use this company again. Ridiculous!”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 647 reviews