In still dealing with chewy on trying to get an order shipped. This is the first time I've had such a hassle getting my cats special diet food. The prescription is on file, it's valid for unlimited refills and expires in 5 months. I've made at least 10 calls in the past week to get this order processed. I've even canceled and resubmitted on the advise of customer service thinking there was a glitch in the system. It keeps coming back denied. I'm frustrated and can't seem to get the food. My special needs cat is now out of food!! Maybe they will send flowers since my cat will be starving due to their lack of sending my order.