Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 647 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my cat's food on Monday, they took the money right away but on Tuesday I Receive a message that says that I needed to call to customer service to fix something with my account.Which I did and they asked me a lot of verification questions and then they said that everything was fixed and that I will receive the food between 24 and 48 hours on Friday 4am I receive another email saying that I should call again and do the same process again and that they couldn't Approve my purchase EVEN THO THEY TOOK THE MONEY ON MONDAY asked for same information twice and told me that I will receive the food not later than friday... And because Is friday Already, and my cat does not have her food and I will have to go to another store anyway I aked them to cancel my order and account And they said that they will give me back the money in 2 business days MEANING NEXT WEEK (I have to wait for the weekend plus to the business day for having the money back when they did not have any problems takingit from me instantly) and like nothing they invite me to create a profile for my pet to keep buying there?!, haha not even crazy, The audacity of this people... I will not buy there Ever again....”

Helpful Report

Posted 8 months ago

“I couldn't place an order online! Tried to order as a guest. Entered all info including credit card info and it said something went wrong. Cleared everything, left site, reordered and it said it couldn't place the order. Called CS could barely hear her over the screaming kid in the background. She said she could place the order but needed to create an account. BAIT AND SWITCH!”

Helpful Report

Posted 9 months ago

“Never buy any products from epicur or stoles pharmacy on this site they r not to b trusted none of the strengths are right poorly made products”

Helpful Report

Posted 10 months ago

“My vet sent in a script for Miritaz for my sick cat. Chewy sat on it for two days, and when I called they said there was an issue with the instructions which clearly was on the script, because I have a copy. Then they tried to back pedal on everything. Will never use them again.”

Helpful Report

Posted 10 months ago

“Chewy is the most horrible service. Every time I order, my package is “lost”. it says its delivered, and its no where to be found… keep in mind, I live in an apartment where packages are delivered INSIDE, so I know they are not stolen after delivery. Chewy has never compensated me. I get another delivery and that’s delayed too! Not even a treat for my baby. All I get is “I understand”. I order necessities for my dogs, heart meds and prescription food, things I cant just get anywhere. I think its highly disappointing and devastating that my dogs’ lives could depend on it and chewy doesn't care. I had to spend an extra $40 once because chewy lost my dogs heart meds, and new ones weren't delivered until 3-4 days later.. meds he needs 2x a day, everyday, by the way. My dogs prescription food just disappeared this Wednesday and I still don't have a replacement,because that got delayed too, and I don't even know if it will come tomorrow as stated, because it originally stated delivery would be by today. Once I get my dogs food this is probably my last order. worst customer service ever.”

Helpful Report

Posted 11 months ago

“There's no other place where I can leave a review for this, but I interviewed for Chewy and I have to express that I am not satisfied at all. My interviewer Febe Montederamos was exactly like a robot, I wouldn't be surprised if you told me she was a robot. I don't understand how someone like this gets in this position when they're clearly miserable with people just trying to get a job.”

Helpful Report

Posted 11 months ago

“I returned an item and have the fedex tracking number. I boxed the dog carrier in its original box and inside another cardboard box. I have the slip from fedex. Chewy is stating the box was empty and will not refund the $50+. so i have to pay for something because someone at chewy states it was empty and/or because someone stole the package. chewy just lost my business”

Helpful Report

Posted 11 months ago

“Chewy canceled my order just because they didn't like that I used the promotion code they sent me on email! I spent two days emailing them and finally bought the dog's food in another shop. I will never return to them, and will talk about these greedy people to all my friends. Choose another seller, these guys are just awful, don't trust them, your pets will never receive what they need. Customer service also didn't help. Just AWFUL.”

Helpful Report

Posted 11 months ago

“Write your review Keep in mind others come to our site to research brands before they make a purchase. Helpful reviews are factually correct, detailed and give a good understanding of what your experience was like from start to finish.*”

Helpful Report

Posted 11 months ago

“SHAME ON CHEWY! Don't say you care about pets or your customers! If you buy pet food from CHEWY read on on check out these photos. I just ordered 5 cases of prescription cat food for Noah to the tune of several hundred dollars even with autoship discount. They were delivered today. All 5 cases came in one box with no packing materials. When we opened the box every case had dented cans and 3 of the 5 cases had cans so badly damaged that the lids buckled leaving cat food gravy everywhere! I contacted Chewy and sent pictures. This is what I was told... "So sorry. We can send you 1 case replacement." When I replied that was not satisfactory and requested 3 cases be replaced, I was told they would only do that if I returned the damaged, leaking cases! Really? How am I supposed to package up and mail gravy-ladened cat food cans? The pictures don't tell the story?? As I write this my husband is sorting through the cases to determine how many cans we will actually be able to use. I don't use compromised cans of food for us and I won't risk my pet's health or life by giving him food from compromised cans! Needless to ssy, I will not be ordering from CHEWY again. SHAME ON YOU CHEWY!!”

Helpful Report

Posted 11 months ago

“Absolute worst customer service. My dog is going through a critical health issue and this company is the worst to deal with. The woman on the prescription diet line argued with me on the prescription my vet put in. In a time like this it’s unbelievable. In addition they took 2 weeks to get his meds out which caused me to have to go to another carrier to get the meds until this finally showed up. The vet approved the meds the day it went in so the delay was complete on them. I would NOT recommend Chewy to use for anyone with an aging pet that needs good care in a timely manner.”

Helpful Report

Posted 11 months ago

“No more live representatives to help with customers orders. There is always an issue with orders duplicating and no one answers the phone so you can stop the delivery and get your money back. Also, when you don’t receive something you can’t talk to a person to get a refund or another shipment of the item. I’d give it a zero if I could. I’m waiting home all day just so I can refuse the order. Chewys gone downhill. It’s too bad, because I spend an astronomically amount of money with this company. Thousands! If this situation doesn’t clear up, I will never do business with them again. It’s not worth the stress! Chewy, GET LIVE REPS BACK. Also, You can’t even have a live chat. I hope they are email friendly. If chewy can go back to the way they used to be, I would consider becoming a customer again.”

Helpful Report

Posted 11 months ago

“If I could give Chewy a zero, I would. Yet again, they've lost a delivery that is an emergency delivery because Chewy continues to use FedEx, the most incompetent parcel delivery service, after the USPS, hands down.”

Helpful Report

Posted 11 months ago

“I tried to order cat litter from Chewy. It has been a while since I used my account and I couldn't access it. I tried resetting my password, no luck. Called the 800 number. They said they couldn't reactive the account unless I could verify an order that I placed in August of 2023 and the last 4 digits of the cc I used. Who does this? I asked if I could create a new account, they said not with the same email. I tried to tell the things we usually ordered from Chewy, but none were correct- which makes me wonder about the account- maybe someone else was using it? All I wanted to do was order some cat litter? Why would a company make it so hard to place an order?”

Helpful Report

Posted 1 year ago

“Chewy look at Order #1500216356 and you will see why you get a one star rating. Never again will I purchase something from your company. After spending close to 300.00 + a month I am sure that your competitor would appreciate my business better. You claim that the refund of $354.00 has failed twice but you were able to take the money out with no issues, and I used the same card today (my debit) to buy lunch. You have spent now 31 days trying to issue me a refund - I call BS. Funny that you are not pro active in anyway to contact me about this? Horrible customer service and corporate values. Now can I please get my money back.”

Helpful Report

Posted 1 year ago

“I have been on AutoShip and I wanted to order something else. They wanted to charge me two separate shipping charges. Lexi was my representative. She was very rude. I do not recommend this company.”

Helpful Report

Posted 1 year ago

“Horrible company!!! Go elsewhere trust me!!!”

Helpful Report

Posted 1 year ago

“can never get my dogs prescriptions filled and shipped in time, so he goes without. they don’t care and never will.”

Helpful Report

Posted 1 year ago

“I placed an order on Sunday and received my confirmation email. Later that day, I received a second email (which I didn’t see until days later) needing confirmation of my information. When I called them all they needed was to release my order. There was no actual confirmation needed. However, the representative explained that they do this to prevent fraud. Very frustrating business practice. It’s a $80 order. My order will now arrive later because of this.”

Chewy.com 1 star review on 19th March 2024

Helpful Report

Posted 1 year ago

“We had a bad experience. It has taken two weeks and 7 phone calls between the vet and chewy only to get the same message, it will be there in 1-3 days. It's been two weeks! Our family pet really needs this Medicine daily to save his life and I'm disappointed that they couldn't get their act together to make this crucial decision to get the Medicine to us when they said it was coming in the first place. We will be using a different pet pharmacy from now on.”

Helpful Report

Posted 1 year ago

Chewy.com is rated 3.7 based on 647 reviews