I tried to order cat litter from Chewy. It has been a while since I used my account and I couldn't access it. I tried resetting my password, no luck. Called the 800 number. They said they couldn't reactive the account unless I could verify an order that I placed in August of 2023 and the last 4 digits of the cc I used. Who does this? I asked if I could create a new account, they said not with the same email. I tried to tell the things we usually ordered from Chewy, but none were correct- which makes me wonder about the account- maybe someone else was using it? All I wanted to do was order some cat litter? Why would a company make it so hard to place an order?