Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 671 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 671 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love that when you call customer service you speak to a real person. I love that the person is friendly, cheerful and always fixes what I've messed up. My last call I was recovering from a cold and exhaustion. A couple of weeks later I recieved a box from Chewy that had a get-well card, a cup with the Chewy logo and a TAZO teabag. THANK YOU TO ALL CHEWY EMPLOYEES!!”

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Posted 5 months ago

“Chewy.com is an AMAZING company. 4 years ago our Yellow Lab got cancer and had to have surgery on his paw. I needed an expensive medication to help him heal. Chewy was able to auto ship the medication to me at half of the price I was paying else ware. Even though the cancer was in remission for a few years, it finally took him away from us recently. The staff has been amazing all the way through this experience. Even this week when I called to cancel his auto ship medication and dog food orders, the compassion they showed for our loss was comforting. They even refunded my money for the unused bag of dog food that had just been delivered! I will be donating it to the animal shelter. I highly recommend Chewy for all your pet needs! Thank you Chewy for being there for our precious (four legged) family member.”

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Posted 6 months ago

“Chewy is great! If I run out, I change my order date and it is delivered the next day! My dogs are very happy!”

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Posted 6 months ago

“I have been a Chewy customer for many years. Recently my dog passed away and I donated all of the remaining supplies to an animal sanctuary. I still had a thirty dollar bonus card which had not been used yet. Chewy not only refunded the money on my original purchase but was able to send supplies on my behalf to a sanctuary using the bonus card. I was also sent gorgeous flowers. They have gone above and beyond Thank you for your kindness Linda from Las Vegas”

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Posted 6 months ago

“I recently had to put my 17-year-old cat to sleep. She was in Renal failure, and I no longer needed her special diet foods. When asked why I was sending back the food (they refunded me) I told them about my cat. They completely understood my pain. They even sent me a beautiful bouquet of flowers! They are a caring company who take their customers' needs very seriously.”

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Posted 6 months ago

“I am very pleased with Chewy’s customer service. Always polite and caring individuals and I believe that says a lot!”

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Posted 6 months ago

“Great customer service and prices on products.”

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Posted 6 months ago

“Great customer service have never needed to help me and just genuinely helpful”

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Posted 6 months ago

“Chewy is AMAZING, I’ve been using them for years. I received a portrait today of Brewster & it’s absolutely made my year ❤️ Thank you Chewy for your love of animals ❤️ Their products & shipping are great”

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Posted 7 months ago

“They sell a pet door made by Ruff Weather. It is advertised that it fits a door or wall up to 7 inches. As they sell it, it does not fit a wall. On the box in big letters (which nobody ever read - they just put up on their website what the manufacturer tells them the rep said when I called) it states that a kit must be purchased to use on a wall. The Chewy rep had not idea where to get it, how much it costs. I just had to spend $53 DOLLARS MORE TO GET THIS KIT.”

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Posted 7 months ago

“Extremely frustrating website experience. As a guest, you're only allowed to add one gift card—and once it's added, it gets locked to that guest session. If you back out or don’t complete the purchase, the gift card remains tied to that temporary guest account. After creating a full account, that same gift card can’t be transferred or used, essentially making it unusable. I've spent over a month trying to resolve this issue with Chewy customer service, with no success so far.”

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Posted 7 months ago

“YOU REALLY WOWED ME TODAY! I really want to thank EVERYONE at CHEWY for going so incredibly above and beyond today! Let me start by saying I have worked in Customer Service my entire career! I had to put my 15 1/2 year old baby Bella down yesterday after a long wonderful life! I was working from home today, and the doorbell rang. I thought it was an Amazon order and I opened the door to receive flowers and a beautiful note from your amazing company. What an incredibly beautiful gesture this was! I have told everybody I possibly can about this, I can’t even tell you what this means to me! While I can’t think about another animal at this moment. If I ever do get another animal or if anybody ever asked me what company to use to get any pet products you can guarantee that I will highly recommend you guys for the rest of my life!”

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Posted 7 months ago

“Amazing company! My dog passed away and they gave me a full refund on a recent medication subscription and then sent me flowers the very next day! Customer for life now!”

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Posted 7 months ago

“I have been a Chewy customer for over a year. My dear Dog Max had kidney disease. We thought we were winning that battle, but yesterday as my order was being delivered, we had to put Max down. I am heart broken. I called today to ask how I can return the box of medicine and snacks, it is unopened. Colin was fantastic. He was very sympathetic and understanding. He told me they would credit my account and for me to donate it to my vet, VCA front range in Monument, CO. I have always had wonderful service and delivery from Chewy and will continue to use them in the future. Thank you Chewy and please recognize Colin for being so wonderful and understanding.”

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Posted 7 months ago

“Great service, great prices and fast delivery. Friendly and professional customer service. Thank you Chewy...”

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Posted 7 months ago

“I had previously made several orders from chewy. I made another order on a Friday and was told my order would be delivered in one to three days. After four days I found out they had blocked my delivery and never bothered to inform me of such.”

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Posted 7 months ago

“I have been using Chewy for many yrs,Love the customer service,Always soo helpful, friendly,compassionate & caring!! 4 days ago I lost my 15 ur old Katie!! Her Pic & Tiger are in your system ,she the solidwhiteangel with pink nose,I am DEVASTATED, SHE HAD stroke,drooling,couldn'tdrink or eat the last few days,had to have her put to sleep,losing a member of your family is what this felt like,Tiger & I will always useChewy & he loves YEOW catnip I love sharing how raises his hand like a child waiting in class to be called on when he hasn't Had his friskies party mix at 6:30 like forget something?? Anyway sorry to take up ur time But thank you for Caring!! I get my orders Fast & though I donated Hers, will still order for him,I know she's at peace, have her by Cross in my yard where He buried her...........”

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Posted 8 months ago

“I lost my little girl on Friday evening and Saturday her medication from Chewy showed up. When I called to see if I could return it, they immediately offered a refund and on Monday I received a beautiful bouquet of flowers. For a company to do that just blows my mind. I'll never shop anywhere but Chewy.com again for pet supplies.”

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Posted 8 months ago

“Had to call chewy to cancel heartworm meds as my dog had passed away in January two days later got flowers sending there condolences. My family and I were so shocked and surprised that was so very sweet.”

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Posted 8 months ago

“I have been shopping with Chewy for more than a year now and have been totally satisfied with selection of product and speed of delivery. Keep it up. My kitties (6 of them) agree.”

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Posted 8 months ago

Chewy.com is rated 3.7 based on 671 reviews