Chewy.com Reviews

Name: Chewy.com
Rating: 3.67

3.7 Rating 728 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 728 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is truly the best online company I’ve ever seen!! When my dog passed, I told them I had to cancel an order and they sent me flowers!! 🥹🥹🥹 I’ll never forget that! 💕❤️ And recently, I ordered IV bags and I ran out before they arrived. I bought one in town and they REIMBURSED me for the difference!! I didn’t even ask. They just volunteered the info. I’m so thankful 🥰”

Helpful Report

Posted 2 months ago

“I used chewy for several years but now that they have started using On Track Shipping they have gone to the pitts. I placed an order for my dogs meds on July 13, and was told it would be here in no less than 3 days, when it didn't arrive on the 3rd day I checked the tracking, now keep in mind I live in South Georgia, my package went from Orlando FL, to Lebanon TN and then to DeSoto TX and then back to Georgia. I ended up getting it literally 5min ago 5 1/2 days needless to say I'll be going to PetSmart from now. Not trying to make a pun on words but Chewy screwed the pooch on this one.”

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Posted 3 months ago

“Chewy's mission to "be the most trusted and convenient destination for pet parents and partners, everywhere" is more than just a slogan—they truly care about the pets and families they serve. Recently, I lost my sweet Chihuahua and contacted Chewy to cancel her prescription. I shared the reason for the cancellation, and to my surprise, I received a beautiful bouquet of flowers from "your Chewy family." That thoughtful gesture meant so much during such a difficult time and speaks volumes about the compassion of their team. In addition to their exceptional customer service, Chewy's delivery is consistently outstanding. Orders are processed quickly, shipped promptly, and typically arrive within just a few days. Chewy has earned my trust and loyalty by treating customers with genuine kindness and care. I highly recommend them to any pet parent looking for a company that truly goes above and beyond.”

Chewy.com 5 star review on 15th July 2026

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Posted 3 months ago

“This is not the first time they’ve made me happy. These people go out of their way and above and beyond to treat their customers the way they want to be treated. I was sent a review on some new topper that I tried to give my new kitty and she wouldn’t eat it so I gave it a three and wrote why and they automatically refunded me my money for buying it and then just asked me to donate it. No request on my part just compassion and caring on their part. If I could give them 10 stars I would. Lori.”

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Posted 3 months ago

“I had the absolute BEST person helping me Her name is Judy and she truly made my year. I’ve got a lot of family issues happening at the moment and for some reason when i went to go renew my pets food prescription the vets had filled it out wrong twice!! And when i was getting a bit frustrated on the phone unable to contain my emotions Judy was so kind and understanding and even went out of her way to contact my vets for me so i wouldn’t have to stop by then a third time :) Thank you chewy for always being awesome and especially Thank you Judy you don’t know how much you truely helped”

Helpful Report

Posted 3 months ago

“I’ve been ordering from Chewy every single month for several years now I don’t know why it’s taken me so long to leave a well-deserved review It’s Unbelievable, how quick they get your order to you and sometimes it’s been overnight Always packaged so that my items arrive safely and so very quickly Everything is always there and I always have a rather large order so those boxes are so very heavy Thank you so very much to everyone doing the heavy lifting !!! I love the variety and so do my puppy dogs, of all of their dinners and treats We can’t thank you enough !!! We highly recommend chewy to everyone who loves their special family members The puppy dog’s mommy loves chewy and so does their daddy !!! WE LOVE YOU CHEWY !!!”

Helpful Report

Posted 3 months ago

“Chewy has probably the best customer service around. Whenever I call- someone picks up right away. There are never a million buttons to push before a real person answers. And the reps are always helpful and pleasant. I recently made an error as to where I wanted my authorship sent. As it went to my vacation location out of state, I wasn’t able to get it but they sent a new box to my home free of charge. Auto ship has been flawless and they always send you a reminder a few days before shipping. The only issue I have is that I am finding a few dented cans with each order. And that concerns me for my dog’s health. I will be addressing that with them.”

Helpful Report

Posted 3 months ago

“Chewy sells its American Journey Dog Food cans that are severely damaged in production as new products. I have called customer service, I have written letters, and the only outcome is that I am banned from leaving reviews on their site. No one should be subjected to inferior dog food cans at full price.”

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Posted 3 months ago

“On 6/24/2026, I received a floral boutique from Chewy in sympathy of my daughter's cat passing, whom we would purchase renal canned food from Chewy. This was unexpected, but one of, if not the nicest sympathy remembrance on behalf of a per of ours.”

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Posted 3 months ago

“Was unable to purchase dog food for my dog. I called several times and chatted. I was told they were not able to tell me why. Ghosted me in the chat. Never had a problem previously. It was, though my account was blacklisted for some unknown reason, no explanation. This used to be a good company, but is no longer a customer service people who are not friendly as they used to be. I removed all my auto shipments and my credit card. Will never use this company again. I’ve told all my friends about my terrible experience. Never again. I have found other places to obtain everything and it turns out I found cheaper sources for everything no problems at all.”

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Posted 3 months ago

“Such awesome customer service. That girl from Kentucky helped me beyond to renew my order. So polite and helpful she was. Thanks for the great customer service.”

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Posted 3 months ago

“Dr. Danica H. Was amazing to talk with and gave me the peace of mind I needed to hold out on going to the vet for something that fixed itself fyi dont sprey cologne or perfume where it can come in contact with your dog”

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Posted 3 months ago

“I have used chewy for years they Are the best pet company I have ever used easy to use there sight very caring an when one of my pets passed they sent flowers something I never expected but was amazing that a conpt cares that much about there customers an there pets”

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Posted 4 months ago

“Chewy is one of the best, most reliable companies I have ever seen. They deliver promptly. Their customer service is outstanding! All humans, very helpful and kind. Their products are consistently good. In case of an issue, like delivery sent to the wrong address, they immediately intervene and resolve the issue.”

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Posted 4 months ago

“I lost my beloved dog this past week. An auto shop order came shortly before his passing, Chewy is refunding this order. They have the best pricing, best customer service and are truly compassionate. Thank you Chewy!”

Chewy.com 5 star review on 13th June 2026

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Posted 4 months ago

“They are amazing at autoshops and food. Been using them for years. However prescriptions not so much. They say usually shops 1 or 2 days after review. What they don't say, but should, is that nothing ships on weekends. Placed my order on June 4th, it's now the 7th and my dogs pain medication is still preparing to ship. Since it's pain meds for after hos surgery I called yesterday morning and was told it was just waiting for FedEx to pick it up. Ok I thought. He woke me up at 4 panting and in pain so I called again. That's when I was told they don't ship on weekends. If that had been posted I'd have bought a bottle of the 30 mg my vet had so I had something until they shipped the 100 mg. Not happy at all.”

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Posted 4 months ago

“Chewy, Thank you for sending your condolences for Franky. My dad and i truly appreciate you guys.”

Chewy.com 5 star review on 7th June 2026

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Posted 4 months ago

“Chewy is absolutely the best . Great customer service all the time and today i received a portrait of my kitten that was such a beautiful gift . I thank you so much chewy .”

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Posted 4 months ago

“We have been using Chewy.com for over a year now for our cat food. The auto ship option has always worked well for us and arrives quickly. Unfortunately, our sweet cat passed away and while we were grieving, we realized the food had already been automatically charged and shipped to us. We called customer service to ask for a refund and cancel the shipment, and they very quickly handled this for us. The were kind, empathetic, and even offered to take any additional cat food off our hands so we didn't have to worry about it. They also cancelled our auto ship for us. Their excellent customer service meant so much to us during our time of grief.”

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Posted 4 months ago

“Nancy from customer service was an absolute delight to work with. I had an issue with my purchase and she was courteous and very helpful. Thank you for having such wonderful customer service personnel.”

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Posted 4 months ago

Chewy.com is rated 3.7 based on 728 reviews