Chewy.com Reviews

Name: Chewy.com
Rating: 3.69

3.7 Rating 714 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lost my beloved dog this past week. An auto shop order came shortly before his passing, Chewy is refunding this order. They have the best pricing, best customer service and are truly compassionate. Thank you Chewy!”

Chewy.com 5 star review on 13th June 2026

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Posted 2 months ago

“They are amazing at autoshops and food. Been using them for years. However prescriptions not so much. They say usually shops 1 or 2 days after review. What they don't say, but should, is that nothing ships on weekends. Placed my order on June 4th, it's now the 7th and my dogs pain medication is still preparing to ship. Since it's pain meds for after hos surgery I called yesterday morning and was told it was just waiting for FedEx to pick it up. Ok I thought. He woke me up at 4 panting and in pain so I called again. That's when I was told they don't ship on weekends. If that had been posted I'd have bought a bottle of the 30 mg my vet had so I had something until they shipped the 100 mg. Not happy at all.”

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Posted 2 months ago

“Chewy, Thank you for sending your condolences for Franky. My dad and i truly appreciate you guys.”

Chewy.com 5 star review on 7th June 2026

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Posted 2 months ago

“Chewy is absolutely the best . Great customer service all the time and today i received a portrait of my kitten that was such a beautiful gift . I thank you so much chewy .”

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Posted 3 months ago

“We have been using Chewy.com for over a year now for our cat food. The auto ship option has always worked well for us and arrives quickly. Unfortunately, our sweet cat passed away and while we were grieving, we realized the food had already been automatically charged and shipped to us. We called customer service to ask for a refund and cancel the shipment, and they very quickly handled this for us. The were kind, empathetic, and even offered to take any additional cat food off our hands so we didn't have to worry about it. They also cancelled our auto ship for us. Their excellent customer service meant so much to us during our time of grief.”

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Posted 3 months ago

“Nancy from customer service was an absolute delight to work with. I had an issue with my purchase and she was courteous and very helpful. Thank you for having such wonderful customer service personnel.”

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Posted 3 months ago

“I was always a fan of chewy, I have been ordering from them for years and never had an issue. Today they went above and beyond though. We lost our cat about a year and a half ago but I forgot to mark him as deceased. I realized the other day and updated his profile to deceased and today I received flowers from them. I thought this was especially sweet and caring and really makes a difference to people who are grieving their pets. Thank you Chewy!”

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Posted 4 months ago

“Chewy has been wonderful. Our kitty has now passed away and they sent a beautiful card with lovely words. We will go back to Chewy if and when we get another precious kitty one day! Thank you for your quality product and always being ready to help us.”

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Posted 4 months ago

“It is pathetic that a disabled 80+ woman has to be on the mercy of people to bring up her boxes from the lobby. Because your delivery person is too lazy to leave it on her doorstep, for which she lives on the 3rd floor in apartment/unit #307 at 65 N Allen Ave. Pasadena, CA 91106. PATHETIC!!”

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Posted 5 months ago

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Posted 5 months ago

“You left box on our driveway. My husband went out to pick up…weighed about 100 lbs, he fell over backwards, hit the back of his head. We will have to cancel you & just get from grocery. No heavy boxes and they load for me. Btw, My husband is is in great pain… You’re going to hurt someone bad if you haven’t already.”

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Posted 5 months ago

“I have used Chewy's autoship for about 7 years and have always received my (laaarge!!) orders. Today my order was delivered but was stolen and Chewy immediately send a replacement confirmation. This company embodies exceptional customer service! I will stick with them as long as they and I are in business!”

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Posted 5 months ago

“Well the last three orders I've had problems with them delivering on time , still waiting on my order that was supposed to be here yesterday, called customer service she said welp it's on the truck to be delivered for today , and that's what they said yesterday, today was supposed to be delivered from noon to three now they're telling me it could be until 800 , I can't just sit around all day waiting for it to show up , this will be the last time I order from chewy!!!!”

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Posted 6 months ago

“I like Chewy's products... Their shipping dept stinks !!! !@#$% They hv no clue how to ship product,without it getting damaged.”

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Posted 6 months ago

“I don't know who giving this company five stores but they surely is a lie avoid even shopping with this company they are going to send you the wrong dog food cat food the wrong everything then they going to make you wait three days for their wrong for doing they will not conversate you for their mess up go somewhere else don't even waste your time in the reviews half of them is a lie cuz if you go to Google you will see the real reveals”

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Posted 6 months ago

“Horrible company. Horribly ineffective and inefficient customer service. I placed an order twice from my initial new account that I created. The charge immediately showed from my bank app on my iPhone. Both times I received follow up emails after the order confirmation email that my orders were cancelled. I utilized online chat and called in and spoke to humans on the phone. No one could solve the issue. One worker emailed me some sort of account verification link. I clicked it and verified my account. This still did not solve it though. I tried placing the order again and again it was soon automatically cancelled. I called them again. They said their "Protection and Wellness" team just needed to look over my account and if they needed anything, would reach out. They said everything looked good. I was using my own large national bank debit card, my own address, and my own email address. Ridiculous. I waited two or three more days and attempted to log back in and place the order for the third time. I could not log in. The Chewy workers had apparently deleted my account. I created a new account with a secondary email address. This did not solve the problem! Everything repeated again. Even to the point where two days later, I could now not log in with my secondary email address. Chewy workers and / or their "Protection and Wellness Team" had deleted my second account as well. No one contacted me. No emails received. No odd payment methods, etc. But they deleted my second account and still kept cancelling my orders. Horrible company. Horrible workers. (I can't be labelled as a "Verified Buyer" because Chewy would allow me to place an order!)”

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Posted 6 months ago

“Chewy used to be great. Not so much anymore. My second last order was delivered and thrown at the end of my driveway (a day before it was supposed to arrive) in a snow storm. I lost half a $100 lb bag of dog food as it was hit by the truck that plows my driveway. I was offered a $25 discount on my next bag to compensate (apparently math is hard). I ordered a bag with the reduced price and it was delivered yesterday... and thrown in a snow drift in the driveway AGAIN! Customer service response was that they would log a complaint. I will be switching to Amazon.”

Chewy.com 1 star review on 10th February 2026

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Posted 6 months ago

“Although I am usually pleased with the products, the delivery is a problem! I’m not sure why, when you order three items on the same date, at the same time ,only one box is delivered? I checked the tracking information, and both were to be delivered together, or at least within the same few hours. I contacted Customer Service, which was a complete waste of time and even though both boxes came from the same destination, at the same time, their answer was that, I should now when I order take more time and effort to “manage my deliveries. Isn’t thisChewy’s job?? why can’t the tracking information be accurate and consistent with what is provided on their website? Disappointing.😞😞”

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Posted 7 months ago

“Several weeks back I interrupted the delivery of an AutoShip Shipment. It had special prescription food for my 16 year old girl. Sadly I had recently had to say goodbye to her. So I called Chewy to discuss why I stopped the shipment and talked to Nancy, I believe. She was understanding, kind and showed empathy for my situation. She actually caught me off guard really. We discussed my reason for stopping the delivery, helped me reorganize my AutoShipments and get a new order on the way. I’m a long time customer and have never had an issue with this company. Plus I’m always comparing prices to other retailers to get the best prices and they are competitive. I’m very happy with Chewy com. Anyway following this conversation where I left very pleased at the help and kindness that Nancy provided, I was delivered a gift from the company. It absolutely blew me away, a gesture I will never forget. Thank you to Nancy for her help and compassion and to the company for being such a class act. My deepest appreciation and gratitude. Thank you!”

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Posted 7 months ago

“Chewy’s customer service is top notch. If I ever felt a company truly cared about its consumers (ie pets of all kinds) and customers (the pet parents) Chewy IS IT!! They have helped me save $$ in so many ways for the sake of my animals well being. If there is a promo that is not applicable to their special diet food they figure out a way for me to get the discount in one way or another. Plus, their free vet tech advice saved me from having to spend hundreds on vet bill. I am on a fixed income and their compassion, care, understand and love for my pets is insurmountable!!”

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Posted 7 months ago

Chewy.com is rated 3.7 based on 714 reviews