I needed a gift for my wife in 11 days and they promote 1-3 day shipping of orders over $49. I ordered a pet stroller for my wife with no communication or expected delivery date. I assumed my order would be shipped within 1-3 days as that is what they advertise. 7 days later, still not shipped, order status shows preparing to ship. Very unhappy with their level of communication of expectations. I usually order through Amazon prime but due to my wife being able to see whats ordered, I chose to go through chewy so It would be a surprise. Never again will I order on their site. Way to drop the ball on a new Customer Chewy.