Top Notch Customer Service!! First, I love the convenience of Chewy's autoship option. My cats are picky eaters and I can't always find their favorite food at the store. Autoship has saved me so much time and frustration. I added Frontline Flea meds to my latest autoship order, but the product was damaged in shipping. I got on chat with a customer service agent, told them my issue and without any questions or further explanation from me, they processed a replacement for that product. This was definitely one of the best customer services experiences I've ever had.