I had purchased food and vitamins prior to my pet passing. When I reached out to them regarding returning the items, I was told I could donate them to a local pet shelter and they gladly refunded me the cost of my purchases. That was enough to make me a future Chewy customer; but today, I received flowers with a note from the rep expressing her condolences. Chewy's customer service has gone above and beyond!!!
3 years ago
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