on February 03,2023 I had my vet send out an order for our dog to them for a prescription. I have not received a call, email, text, smoke signal or anything from them to notify me that the prescription was being denied. I called to ask a status of the scrip and I was told by the customer service agent that it was denied from failure to reach the Vet. They placed me through to the Pharmacy Tech who told me that they have not gotten ahold of the vet and that was the reason why it was denied. They then placed me on hold and called the vet to confirm that the script was good. 11 days I had to follow up with them to get this resolved. The pharmacy tech (Bree) the rudest tech, she would not answer any questions on why my order was cancelled, why they did not contact the vet etc. I asked to speak to a supervisor and was told that she does not have a supervisor that she reports too. Every time i spoke she would speak over me; I would tell her that i was trying to talk and she would continue to over speak to me ignoring any questions that I would have. She finally patched me through to a supervisor (Tiara) who explained to me that my order was received on 2/3, and they need to a hear a voice to confirm, which my order was not touched until 2/8. (5DAYS)!!!!! She was alarmed by this and said this should never happened, it should have been completed in 24-48 hours after they received. They never called my vet to get this confirmed and they closed my order. I had to finally get the supervisor to answer my questions, and get this order placed.