I ordered just over £80 worth of clothes from this company (4 items), which when they arrived, were all cheap, badly cut and very poor quality, so I contacted them to arrange a return. Three times they tried to dissuade me from returning the items and offered me a £10 credit onto my account for future orders. I advised that I wouldn't be ordering again and that I was happy to cover the cost of the return myself if they would just give me the return address. Eventually they provided this, and I returned the items. Not once was I advised of a return by date for this and when I contacted them to provide the tracking information of the package, they ignored my email and closed the case we were talking through, so I had to go on to their website and request a new email address to send the email trail to, to open up the line of communication again. I opted to pay for this in 3 payments through Klarna and when I informed Klarna that I had returned the items, they froze the payment plan waiting for confirmation of the return being received by ChicMe. I provided them with tracking information too. After tracking the item to its destination, I contacted Klarna and ChicMe to advise that the items had been delivered. They said that they were unable to track the items with the tracking information I provided (which was a signed for tracking number from Royal Mail and USPS). So, I sent them screen shots from the Royal Mail and USPS postal services, showing that the item has been delivered to the address provided. ChicMe then came back and said that this wasn’t enough proof and that they required the weight of the parcel. Why I do not know, but I then provided this to them. Their response to this was that I had returned the clothes after the 14 day return period (which as I mentioned above, I was never alerted to and had initially contacted them within the first week of receiving the clothes, to start the return process). They didn’t even acknowledge that I had sent them all of the information they had requested, which I feel was just more time-wasting tactics. Every time I gave them the requested information, they would come back with another request. I have requested to speak to a manager 5 times and been ignored each time and they are refusing to cancel the payment plan with Klarna. So eventually I got fed up with arguing this and asked them to return the clothing to me if they weren’t going to refund and cancel the agreement, now that they have the clothing back. They have refused to return the clothes to me. So, they are now charging me over £80 for clothes that they have, not me! And I have been in contact with them at every stage, provided all of the information that they requested. The company is an absolute joke and they are criminals, charging for items that I have returned. Klarna also wont help as they take advice from ChicMe. Even though I have provided proof of the return to Klarna too, they just ignore my emails asking for an update. DO NOT use either of these companies.