I ordered clothes in November for Christmas gifts. My package was delivered a week ago but not to my address. I contacted customer service to advise them. It's been a week of bank & forth emails & all they do is tell me to check my mailbox & ask my neighbors. My order was $120 & all they said all they could offer me is $20 compensation. They refuse to refund my order & take responsibility for a lost package. Do not order from them as they obviously have to regards for their customers or their purchases HORRIBLE COMPANY…DO NOT ORDER FROM THIS SITE UPDATE-It took 3weeks for my Christmas package to arrive b/c it was delivered to the wrong address. I asked for a refund bc my package was never delivered & they just kept telling me to check my mailbox. Since it arrived so late, I purchased gifts elsewhere. Now I've been asking for a full refund on my card so I can return the items. Every day I get an email from them enticing me to keep it with an offered discount. This company does not listen to their customers or abide by their own policies. They are making it impossible for me to return my order for a full refund I WILL NEVER ORDER FROM THEM AGAIN. I will also make sure that all my friends know about their horrible customer service Their policies are horrible & your clothing material is also thin Since when are full refunds negotiable?