I ordered two suits for a job interview. They took almost a month to arrive and were returned to local post office as I was not home at the time of delivery. Chicme organised a re delivery for me without consulting with me to check I would be home. 2nd delivery attempt made when I was at work. Courier left parcel outside of the house. Parcel went missing. Contacted chicme who confirmed courier left Parcel outside. I asked for a refund. Refund refused. Vouchers offered instead. Currently seeking advice via consumer helpline. Will never order from chicme again. How can they justify keeping my money when they know I did not receive the item. I had to order a replacement suit from somewhere else for my interview. Don't understand why they can't just give me my money back. Refund policy states they do offer refunds. *Edit - they have been in touch with me and are still refusing to refund me for the lost items. As the retailer, they can contact the courier for compensation. I cannot do this. They will NOT lose out. I however, have lost my money. I am seeking legal advise. Disgusting that they can get away with it because they are located in Hong Kong and not the UK. And clearly they do this many times as other reviews have stated.