My experience so decide for yourself. Purchased clothes online and they arrived much later than advertised. I followed the uk comparison size chart and when the clothes arrived they were 2 sizes too big. The returns department will only send 1 message per day so in 2 weeks of requesting to return the item, I received a message offering a 10% refund, then 25% refund then eventually after 2 weeks I received a message saying a return label would be sent (Royal Mail Tracked 48 hour). I was told that Chicme would deducted £2.85 postage from my total order value for me returning the item. I received the label with a Royal Mail tracking reference. I printed their label and returned it with as instructed. A proof of postage was obtained from the post office and a copy of this was sent to Chicme as requested. As soon as they received proof of postage, Chicme said they would also be deducting an extra £6 for their postage and insurance for sending me the item? Over the next 2 weeks (1 message per day) I challenged this and Chicme refused to refund me the total amount and would not refund any money until I agreed the reduced amount. I paid via Paypal and the resolution team got involved. I provided Paypal with proof of postage and the correspondence between myself and Chicme. Paypal agreed that I was entitled to a full refund due to incorrect description of the clothing size. Paypal sent Chicme this decision and 3 weeks later Chicme has still not responded. I contacted Paypal and was told Chicme has deliberately timed out the resolution procedure in order to close the case. Paypal are now in dispute with Chicme and I have received compensation via buyer protection. Furthermore. Royal Mail have confirmed that the tracking reference and label that Chicme sent is invalid. i.e not paid for my Chicme!! So. Chicme size chart is not a true comparison of the UK size chart Chicme will avoid customer correspondence Chicme will scam customers when returning an item by refusing the reimburse the full value and by sending out an invalid tracking return label and reference, knowing Royal Mail would stop the return. The quality of the clothing is cheap and you will be lucky to get more than 1 wear out of them.