I ordered $100 worth of clothes for Christmas - They came in January. OK. #1 Once I tried them on several of them ran small for the size I ordered so I went online to request a return. The prompt would only let me mark return of the whole order, not individually items. So I emailed, waited for a response and they wanted the name, sku of each item. Which I got together and sent to them. They continued to request the information and I continued to tell them I had sent it. They said once received they would send an address for return. I continued to try and get this return handled but they would only send proof of their own responses to me.. so I made a copy of the whole conversation start to finish and it clearly said the dates and times on all the correspondence, yet they claim it was too late!!! They responded that my order was received on Jan 11 and I had to act within 14 days. I made my first contact JAN 23 - They claim it is too late to return. They never supplied an address and I sent them the feed including the info sku etc. and they still claimed it was too late. JAN 11 -23. 23-11=12. 12 days. So their 14 day no hassle return policy is not so!!! I told them to cancel my membership and I would not order again!!!!