The Return Policy page says “If you’re not 100% satisfied with the items you received, please contact us within 14 days upon receiving them to initiate the return process.”
I ordered shoes that were mislabeled, so I contacted them as the return page says, but they gave me such a hard time. They essentially tried to give me a discount instead of allowing me to return them, and said that I would have to be the one to cover return shipping. Nowhere on their return page did it say anything about this. Also, they take days to reply, so by the time we were finally reaching an agreement, they told me I was no longer in the 14 day return period.
This is extremely misleading. Do not order from here unless you’re actually okay with no returns because that’s what it SHOULD say on their page.
1 year ago
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