I unfortunately thought I was dealing with a reputable company, my mistake. I ordered two dresses size 16, one was a true size 16, the other was a size 6, so I sent the size 6 back with an email explaining that I need a refund and to not charge me return postage as it’s their fault(along with photos of the tag in the dress showing it’s a size 6 not a size 16. I acknowledged that they received my return. But I keep getting the run around, saying it’s with the accounts department, really it’s taking so long, never again will I buy from this company such so unprofessional, I considering taking my complaint to body in London something needs to be done about them