If I could rate Chichi -5 stars I would and that would still be a compliment to how poor they are. Do not shop at this fraudulent company at all, you’ve been warned and if this manages to help one person avoid shopping with them then great. With the way they operate they will soon have no customers and go out of business. So a number of dresses were bought c£700 in November for a wedding, none were suitable or looked anything like the website so they were returned within days and confirmed returned by the courier, after multiple efforts to contact them via phone to check they had received them back where no-one answers the phone and you get cut off after an hour or 2 on hold, Chichi 19 days after receiving the return acknowledged it was at their warehouse (they can’t even manage their stock through a warehouse). That was before Christmas. Since then it has taken them weeks to confirm a refund is being processed only to say it’s c.£200 refund, missing £500 of the refund. Again, after multiple efforts by phone and e-mail being on hold and cut off, being ignored they finally responded after 10 days to say have I got proof the parcel was returned (Both the courier and Chichi have confirmed it got to their warehouse), I am yet to find a resolution and the potential for legal action is likely. Chichi stink of a company trying to make sales figures look good, delaying returns and refunds to artificially inflate profit performance at the cost of their customers. In all likelihood it will backfire significantly and this company will go into administration where no-one will be able to get a refund on anything. DO NOT SHOP WITH THEM PLEASE!!!