I ordered a package on March 12th, i returned the items and proof of postage showed it arrived back with Chichi March 25th. I waited a while for the refund and heard nothing, customer services then informed me it could be 20 days from the return before refund. 20 days came and went and finally May 5th I get an email saying the refund is on the way and to wait another 14 days! Eventually on May 18th I got a refund. Unfortunately my initial order had included a preorder dress that wasn't meant to be dispatched until late May. After my refund issues and knowing the event I'd purchased it for was now most likely cancelled I contacted Chichi requested the preorder be cancelled so I could avoid the returns mess they seem to be operating. My email was ignored with no response and a week or so later the dress appeared at my door. I have since returned the dress and somewhat more efficiently this time received an email to say I'd be refunded in 7-10days. On day 10 I contacted Chichi only to be told no that email was wrong wait until day 14 for the refund. Today is day 14 still no refund and no help from customer services who are oblivious to sorting the issue. This company are an inefficient mess. Do not shop with them if you ever want to see your money in a timely fashion. These are not cheap dresses and the service needs to be better for the price tag. I would also add that sadly the price doesn't match the quality at all.