I also have the same bad experience with this company after 30 days of the return , they still don‘t give back my money. After I saw that the customer service refuse to give me a clear answer I thought maybe if I wrote a comment on instagram they will answer me seriously, although I just wrote a polite comment and ask why you don‘t give me back my money after 30 days, they deleted my comment immediately and after that they blocked me 😳Still in schock that I lost 107 Euro on this purchase.If they were trustworthy, they should never delete my comment and block me rather than they must try to solve the problem. I would never buy anyyyyything from chi chi london again. I also decide to claim the matter to paypal because it is possible chichi london continue to fraud other costumers until such trustworthy Company (PayPal) keep working with them. If you ordered by paypal start claiming your dissatisfaction to PayPal.