I ordered my piece online and received very courteous and professional delivery. The driver told me I would receive a questionnaire about my experience but I did not. My Campbell Sideboard is generally well made and beautiful to look at, but over the months I've noticed annoying flaws, such as 1. chip-out on the top of 4 drawer sides caused by the dovetail jig, 2. a drawer protruding out on one side, so not flush with the face, and 3. another drawer swelling and sticking during the warmer months. If I'd built this piece myself I would not have let it out of the shop. In future, I would want to see the piece in person before buying.