We just ordered a Shaker writing desk and a Bass Harbor end table, and in each case we needed custom modifications to the standard dimensions. We were very pleased with the excellent customer service we received both online and with our salesperson Dennis when we visited the Scarborough showroom. Our questions were answered promptly, pricing modifications were reasonable, and the expected delivery times, while many weeks out, are understandable in these times. We have been enjoying other pieces from Chilton and are looking forward to the desk and coffee table.