The entire process, from online viewing, to purchase by phone to notification of the completion of the platform bed and to the delivery was easy, efficient and trouble free. The bed arrived in perfect condition, and I was impressed that there were so many well supported slats for the bed that no center legs were necessary, though there is a center rail in the frame, as the website shows. The white glove delivery communicated well and came on time. The man was careful in setting it up and neat. The experience was so good that I am ordering another piece of furniture from them. Tip: let them know the size of your mattress.