Quality of furniture is excellent and service was good, but there should have been a better process of advising progress of the order. It was a 3 month wait, which we knew, but as we approached the end of the lead time, the store was unable to give us any advice on an expected delivery date. They cannot give the impression that it is out of their control because they are dependent on the manufacturer. For the amount paid, they need to be a better ‘front’ throughout the process. This will not stop us returning and hopefully can be used as constructive criticism.