We ordered several pieces recently. This took some courage, to buy furniture from website photos (We have yet to visit Maine, or Chilton's stores). We should not have worried - every piece arrived in perfect condition, delivered carefully, thoughtfully and right at the appointed time. Pam was very helpful on the phone and eased my mind about buying this furniture without seeing it in person. We love everything we bought, and would not hesitate to buy Chilton furniture again. It is high quality, American made, and sure to last a very long time. The Saco chair has been a pleasant surprise. It may not look comfortable in photos, but I find it very easy to sit on for long periods. Well done!