The delivery process was on time, which I greatly appreciate. But it was rushed and not pleasant. In the end there is a side board with heart wood. I requested that not happen. Plus a support under the bed is not positioned as I requested. A sales person said I could have it more toward the head board to hide it. I drove the guys to a place where they could have lunch and I know the driver did not wear a mask into the general store. We wear masks in CT. It was so rushed I do not remember whether he had a mask on in my house. I took pics of the rail today and will forward them. I also e-mailed Eleanor about the issues. I know the truck was heading to NJ after me and they were sleeping down there that day. We did talk a bit. They were pleasant, just in a hurry. The 2nd guy was quiet.