I CANNOT fault the service at the shop, it was the online delivery that was very poor. Order placed approximately 3 weeks before Christmas for my grandchildren. I ordered 2 identical items online and only one was received to the shop. When the items were re-ordered via the shop, the items received the second time were of different sizes. This required 2 visits to the shop and we live approximately 20 miles from the shop. The problem was only resolved on Christmas Eve. The saving grace was the courtesy and professionalism of the staff in the Chester branch who were left to sort this out. Full praise to them as they went out of their way to make sure I received the items for Christmas.