Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,633 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

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Metrics

4.5

Based on 3,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0333 210 1857

Email:

help@chisholmhunter.co.uk

Location:

146 Argyle Street,
146 Argyle Street
Glasgow
G2 8BL

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a wedding band from Chisholm & Hunter in Branch 20 of the Argyll Arcade, Glasgow in August 2024. My wedding band became heavily damaged after 2-3 wears. This ring had previously been returned due to the same problem. I do not have a manual job, I don't even wear my ring to work, I don't wear this ring during exercise. This damage occurred through regular wear for very short periods of time. The ring was returned, for a second time, in June 2025 and I was told I would likely receive a brand new ring. That was nearly 5 weeks ago. The only communication I have received was within days of returning the ring, when I was asked to provide more details in a form. The first time I returned the ring, I also waited a long time before it was ready. Having been married for only around 6 months, the majority of the time my ring has either been in too embarrassing a condition to wear, or has been with Chisholm & Hunter for "repairs". The least I expected after returning a far below standard product, for the second time, was for the matter to be resolved quickly and to be kept up to speed with the process. Sadly, none of this has been true.”

Chisholm Hunter 1 star review on 23rd July 2025

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Posted 1 week ago

“Fantastic service and online help in deciding to buy my new Hamilton watch. Could not be happier with the experience and the new timepiece!”

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Posted 1 month ago

“Excellent service, and the order was perfect so very helpful even when I had questions would highly recommend!”

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Posted 1 month ago

“Excellent service. Great product.”

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Posted 1 month ago

“Trusting Chisholm Hunter with a simple repair job on a sentimental piece of jewellery has made things worse. On 4 March 2025, I paid Chisholm Hunter to repair my partner's necklace by fixing a new bolt clasp and catch and then re-plating it. I was shocked after collecting the necklace on 30 March 2025 to discover the necklace had only been re-plated so a new clasp and catch cannot now be affixed because they cannot be welded onto rhodium. The store sales assistant agreed that the necklace still look "unsightly" and informed me that the repair-shop notes in their system show the jeweller "decided" the new clasp and catch were unnecessary so only re-plated instead. After multiple attempts to resolve this, I was eventually offered a partial refund. However, an independent jeweller has advised the plating needs to be removed before a new clasp/catch can be added which will be even more costly OR may even be impossible, so the partial refund is clearly unacceptable. I now face more expensive work than I did before entering this contract with Chisholm Hunter. Chisholm Hunter never called me back to process even the partial refund as advised. This followed the same the pattern of multiple promised calls back that were never attempted. I wrote to the email address Chisholm Hunter's customer service department gave me, detailing the chronology of events and why I was unhappy with this breach of contact. I asked for at least a 50% refund plus completion of the contracted repair work, or for a full refund plus a reasonable sum in compensation so that I can either have the repair done elsewhere or replace the necklace if necessary. After over 2 months I still have no reply! I have raised a dispute via my credit card, but this will apparently only result at best in a refund. It does not settle the damages for the obvious loss that I will suffer by paying to have the (now more expensive) remedial work done elsewhere OR to replace this (irreplaceable) necklace. I find myself in a much worse position than I would be had I never set foot in Chisholm Hunter's store at 32 Buchanan Street, Glasgow and my partner is understandably devastated. This has taken a surprising amount of time I could not afford to give and caused me stress I could really do without. Avoid at all costs.”

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Posted 1 month ago

“Great find”

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Posted 1 month ago

“I chose and ordered a lovely Citizen watch online from Chrisholm Hunter at a generous sale price. It was delivered promptly in secure packaging and I am delighted with it.”

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Posted 1 month ago

“I’m just writing this review to express my disappointment with Chisholm Hunter. I usually don’t do reviews, the last time I got so down was in Schuh where they don’t allow returns if you wore the boots (how else do you know the DM’s would leak if you don’t wear it on a rainy day). This would be the second: Chisholm Hunter’s cut-off time is 12nn. If you ordered by 12:01pm they won’t process it for next-day delivery. They’ll just sit and sleep on it until the next day and then process that for delivery, which means you’ll get your watch TWO DAYS LATER. Like who does that? 12nn who does cut-off time at 12nn? That’s like closing down a shop by 12nn because you’re too lazy to work. Goldsmiths & Beaverbrooks cut-off time is 6pm at least. 6:00pm! Also, I’ve been on guitar shops like Andertons and PMT, the cut-off time is 3pm. For GUITARS. Like 6kg or 7kg bulky guitars, cut-off time is 3pm. Chisholm Hunter only packs these 200gram-max watches. They’re NOT packing heavy things. There’s no excuse or reason that guitar shops could cut-off at 3pm, and competitors like Goldsmiths could cut-off at 6pm, meanwhile Chisholm Hunter cuts-off at 12nn as if they don’t wanna work. My order involves a Tudor Black Bay P01, which is Tudor’s “ugly duckling” that nobody wanted it? But I do. I like the off-looking, different from normal types of watches, and this Tudor P01 speaks to me. It took me about 12:17pm to finalise the order via V12finance because I ain’t rich, I work as a nurse in the NHS but I love watches. Paying £134 a month for 18months should be okay financial-wise. So this is my “fault” now that because I ordered 17minutes too late, 12:17pm in Goldsmiths or Beaverbrooks would be NO PROBLEM. I’d never thought Chisholm Hunter’s cut-off time is 12nn thus the sheer disappointment, it’s just inexcusable. So, as I do like that Tudor, I have to cancel it. Yes, I’m aware the Tudor P01 is discontinued and this may be the only chance to get this brand-new, & not a secondhand in Watchfinder. Seriously, what is Chisholm Hunter gonna do after 12nn? It’s not gonna take an hour to pack a watch. BUT WAIT—there is a happy ending: Robert Gatward has the Tudor P01 in their stock, discounted also like Chisholm Hunter’s. Hence what we all got from this? Chisholm Hunter lost a sale for cutting-off orders at 12nn. Thank you for reading!”

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Posted 1 month ago

“Good service, will use them again”

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Posted 1 month ago

“Great service and fast delivery highly recommend this company”

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Posted 1 month ago

“Excellent service and communication.”

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Posted 1 month ago

“Online experience was good. What let you down was In store. I needed links taken out of a Tag watch I had bought. Went to Glasgow Fort butt they didn’t have the screwdriver to do that. They said Silverburn Branch can do it. Left and travelled there to be told they didn’t have one either. Found that pretty disappointing to be honest”

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Posted 1 month ago

“Beautiful jewellery”

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Posted 1 month ago

“Sarah was very helpful Good presentation and delivery Would use again”

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Posted 1 month ago

“Where I do I start!! Saw a lovely Swarovski Crystal bracelet in the window for £85 went in & tried it on, it was perfect. I checked with assistant that it was £85 & she said yes. The assistant then went to the til, then after a hushed chat with another assistant, came back & said the bracelet was actually £115!!! We argued that it had been advertised at £85 but Manager was not having it! It was just human error & we could have it for £100 so we walked out!! I had told the assistant that I had been given money from someone who had since died so it was nice I had found a beautiful keepsake. So disappointed, we found the Manager very rude & off hand! I actually felt sorry for the assistant. Come home & found the same bracelet on Amazon for £80 so that’s Karma. They wonder why the high street is dying??”

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Posted 2 months ago

“Hi, I bought a special birthday gift from Chisholm Hunter for my son. The service and support were excellent. The quality of my product was outstanding and any questions I had were promptly replied to. Would definitely recommend them.”

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Posted 2 months ago

“Great service.”

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Posted 2 months ago

“My Citizen Promaster Dive watch arrived in very quick time and was packaged well. Great customer service and a great price to.”

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Posted 2 months ago

“Great service, great price and excellant communication. Very Happy Customer.”

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Posted 2 months ago

“Disappointed with size and weight for the money .”

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Posted 2 months ago

Chisholm Hunter is rated 4.5 based on 3,633 reviews