I bought a wedding band from Chisholm & Hunter in Branch 20 of the Argyll Arcade, Glasgow in August 2024. My wedding band became heavily damaged after 2-3 wears. This ring had previously been returned due to the same problem. I do not have a manual job, I don't even wear my ring to work, I don't wear this ring during exercise. This damage occurred through regular wear for very short periods of time. The ring was returned, for a second time, in June 2025 and I was told I would likely receive a brand new ring. That was nearly 5 weeks ago. The only communication I have received was within days of returning the ring, when I was asked to provide more details in a form. The first time I returned the ring, I also waited a long time before it was ready. Having been married for only around 6 months, the majority of the time my ring has either been in too embarrassing a condition to wear, or has been with Chisholm & Hunter for "repairs". The least I expected after returning a far below standard product, for the second time, was for the matter to be resolved quickly and to be kept up to speed with the process. Sadly, none of this has been true.