Having had good experiences buying in store from CH in the past, I bought a new Omega watch online which was delivered with a damaged box and missing additional straps and accessories. Although everything was eventually replaced after a few weeks, i had to continually phone and chase customer services (who to their credit were very pleasant) to get any updates, and to advise what should have been in the box. There was no offer of any kind of compensation for the trouble, even though I had to return the box at my own expense. I was then told that if I didn’t want to send my bank details to them via email, I would have to go in store (once they open again) if I wanted to get the £20 postage costs refunded. All in all, very disappointed with the whole experience.