Anonymous
Purchased the product and then recieved it 2 months later. NOT GOOD!! We only recieved this product because we chased various people within the shop itself and eventually Customer service. The watch purchased was in stock at the time and then 2 weeks later after still not recieving it they asked us if we would swap to the one we didn't order because the one we wanted was not in stock anymore. We were not happy with this considering when it was ordered it was in stock 2 weeks previous. This company don't seem great on conversing with the customers or conversing with each other. Eventually after finally getting confirmation from customer services that it was going to be delivered the next day, we had one turn up that they didn't even know about due to them not communicating with each other. Lucky we were honest people and admitted that we had recieved it otherwise we would have had 2 for 1. This company needs to change the way they do web orders as this is where it all went wrong. Some sort of response system would be better served that would let people know what is going on with there order. They need to update there website to actually give clear contact details for each department so if someone has a problem they don't have to ring all the numbers for the company before getting through to the right people. We ended up contact the Edinburgh shop who started off with helping with this and then once communication stopped with this we went to customer services but had to try and get a phone number first before we could do this. All in all we finally recieved the Item around 2 months later. Until this is improved I would not feel confident at all about recommending this company to anyone for web orders in the future.
1 month ago
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Chisholm Hunter has a 4.39 average rating from 1,433 reviews

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