A shocking customer experience. An incorrect watch was sent due to an error at their end. They then had me send the watch back at my expense first class next day signed for (£11.15). This was under the pretence that they would send the correct watch straight out to me in time for my father’s 50th birthday. It was posted on the Saturday, back with them by Monday, birthday on the Tuesday. The correct watch (of significant value and importance as it was a big occasion), didn’t arrive until over a week later. I called them multiple times to be fobbed off by 3 employees on 3 separate days. I requested 2 call backs which never arrived. The chap helping me had apparently gone on annual leave and had left this for a colleague who didn’t deal with it. It took several attempts to get back in touch with him and to get him to finally send the correct watch out to me. No efforts were made to rectify the situation other than an exasperated apology from the man who helped in the first instance. It arrived in a tatty, dirty box, however I was done communicating with this company. Oh and the £11.15 that I was to be refunded for postage arrived over a month later. In short - a company that sell lovely products at great prices. But you’d better hope that everything goes right with your order - otherwise they’re terrible.