Goods were as described, customer service needs improvement and also website delivery guidelines weren't inline with when the product was received I ordered the necklace as the website stated order now and delivery by x date and that wasn't the case and was only despatched on this date, also presentation upon opening the box was less than impressive, yes I suspect this is down to the couriers throwing the package around but I would ve expected a better opening experience, for the amount of money spent I was less than impressed with the overall service received and a little disappointed