I made a special order for yellow gold earrings for my sisters 60th Birthday, shop had same earrings but in white gold, was told they could make them in the yellow gold, and when I returned to collect, they were totally the wrong size and shape..so I received my money back. Then on another occasion I was in another store and seen the same white gold earrings and asked if they could guarantee if ordered in yellow gold,I would get exactly the same... I was assured this would happen so again I made the special order, only to be told today 5 weeks later that this is not possible!! To say I was very disappointed is an understatement! I was also informed I would have to come into town to get a further refund onto my card!! I will not be recommending anyone to make a special order with yourselves in future