I purchased a necklace on line for my wife, it was an unwanted gift as she didn't like the design. I therefore took it back to my local Chisholm Hunter store in Wigan for a refund with the intention of buying something more appropriate. I explained to the shop assistant it was unwanted and I requested a refund with the intention of returning later that week with my wife who was away on business. The assistant was very rude and abrupt with myself when I attempted to explain the above, making no attempt to make me feel comfortable. I have been purchasing items for quite sometime from yourselves however due to the nature of her attitude I will no longer be shopping with you again. Kindest regards.