My husband bought my eternity ring from this company and unfortunately one of the diamonds fell out. As it was under warranty, we returned the ring in July for repair. We are still awaiting the return of my ring and have been continuously lied to as to its whereabouts. We have been told for over a week that it is in ‘transit’ and today, they finally admitted that they actually did not know where my ring was and it had been lost. When asked for a replacement (which won’t have the same sentimental value) or a refund, my husband was told he had to wait another week for this to be able to be processed. I am absolutely disgusted in the customer service and in the way the company have dealt with this situation.