Received a pocket watch that only opened by 70° making it difficult to use. I returned for a refund. The refund took weeks and was only sent after I had written a Trustpilot review. This delay was apparently due to an investigation that should have taken 2-3 days. I was not sent any conclusion to this investigation. I am now struggling to get my return postage refunded even though promised via email. This performance by Chisholm is certainly not one I would be proud of. I can't see any reason why a company would behave in this way, other than not caring about their customers.