Paid a 50% deposit on a Zenith watch with a delivery date lead time of 6-10 weeks. Delivery didn’t happen and I had to chase store to find out why. A further delivery was advised and defaulted on followed by another. Reasonably I thought, I asked for my £3.6k deposit to be refunded and replaced with a smaller holding sum as I was unhappy with them being in possession of such a large sum of my money for this extended period of time. I was advised by manager this wasn’t possible which made me think they weren’t confident in the dates they were telling me so I cancelled the order. Very poor experience and wouldn’t use this company again.