Hi Kingston Firstly I feel that there should be a sixth box to categorise your customer care rating as Outstanding! It is many years since I experienced Attention to Detail, Care ,Understanding, and Patience especially as I was beginning to loose the will to live; following numerous calls to the watch manufacturer in Geneva, whose dilitary approach to the returning of calls and mails was behond belief. By chance I came across yourselves whose persistence was magic, resulting in my requirements being achieved. The total time from my starting in Geneva was ten months. May I thank Victoria for a job Very Well Done!! Chris Pratt