Made a purchase online at the Kingston, bental centre store. All i had to do was go in a collect it, i arrived at the shopping centre at 8:45 as online it stated the store opened at 9am. A store advisor told me they opened at 10am, so after sitting around for an hour at 10am shutters remained down, about 4-5 staff members sat in back of store having a chat. 10:05 came, shutters still down and chatting. 10:10 came, shutters still down and chatting. 10:15 came…… you guessed it. Still down and chatting. So now I’m rather agitated so i go over to the shutters to ask if they are actually opening today. Guy said “ yeah sorry in 2 minutes” So it’s now 10:20 and i have finally signed for my order, and I ended up over an hour late for work.