Online chat was very helpful. However the after having discussed removal of the links so the the watch bracelet would fit my wrist I was astonished to learn that this would negate your returns policy. Crazy, as long as the watch is returned with the links, why would you not accept return?? I am happy with the watch . But now I have the fag of having to go to one of your stores to adjust the bracelet. Pain in ar*e for me and no doubt the store also. So I fact buying online was a waste of time. I might as well have gone to a shop and done the whole deal in one hit