My partner who has Parkinsons bought an expensive watch from the Silverburn store, only 3 weeks ago. The watch kept stopping & then starting again. So it obviously had a fault. So she asked me to go with her to the store, to take it back. She didn't want it repaired but was planning on getting a refund or to swap it but they said they would do neither & they had to prove the watch had a fault & what the fault was. Even although by law If It Is under 30 days, they have to offer you a full refund. The woman served us was called, (Lauren), possibly the manager, told us it was company policy. Which basically goes against the consumer act, wherby if you return faulty goods back in 30 days, you should get a oolong refund if you choose. Which was pug in place to protect customers from this. Great company when buying something from them. Absolutely terrible company if the product developes a fault or has one. As they'll do anything to keep your money.