In November 2022 my husband purchased three rings for myself, our daughter and daughter in law, with money he received as part of an inheritance from his mother. At the time of purchase I wrote a 5 star review on the customer service we received, which was at the time excellent. However, I now find myself writing another review, this time only 1 star, the reason being that my daughter’s diamond ring lost 4 of the diamonds a few months ago. As said daughter lives in Cornwall, she took the ring to a local reputable jewellers to ask if they could replace the diamonds. The jeweller said he would send the ring to their workshop for an estimate, when she returned for their result, he said he was sorry to have to inform her that the ring was very poorly made and therefore could not be repaired, but would have to be remade as the claws holding the diamonds in place were inadequate. My daughter asked if there was any way she could have damaged the ring herself and was told that this was not possible as it wasn’t damage causing the problem, but poor manufacture of the ring in the first place. He suggested she return the ring to Chisholm Hunter, together with a covering letter he was prepared to supply explaining just what was wrong with the ring. I emailed Chisholm to explain what had happened, I have to say the rather curt reply I received wasn’t what I expected from a reputable company. Firstly it sounded like they hadn’t understood a word I had written and secondly i had the impression that English wasn’t the writers first language, as it was very badly written in my opinion. They suggested returning the ring, but would not accept a third party’s opinion, which I suppose is fair enough. My daughter returned the ring, and offered to send photos of the ring from the day she received it and after the stones had fallen out, which clearly showed on the first photo that the claws weren’t adequate. However, the final reply she had from Chisholm suggested their workshop said that the ring had been badly damaged with the result that the stones had dropped out, but offered to repair it for £500. We told our daughter to have her ring returned and we would pay her local jeweller to remake the ring if they were prepared to do so, we were certainly not putting any more business their way, and will not now be recommending Chisholm Hunter to anyone in the future.