Proposed to...said yes ring did not fit..arrived at Aberdeen store with partner to order a new ring as the original did not fit. We were made to feel like royalty prpsseco coffee offered and much appreciated. Ring sized and told that we would be called when the new ring was ready to collect. My partner lee mckay had such phone call the day before collection 19/12/24 and confirmed with Mr McKay that the ring was ready to collect. I then arrive at the shop said what I was advised to say by the previous staff. I was asked to take a seat. After discussing things with a colleague they cleark approached me to ask further questions...which I answered clearly and correctly. I was asked to take a seat at the comnunal area after purchasing a very expensive engagement ring from your premises. I waited 10 minutes after being asked my name numerous times and the name of my partner which I was not surprised with. After answering My full name My partners full name Address And after my partner calling me to confirm that my ring was ready to collect.....from your Aberdeen branch I was delighted to have my engagement ring and show or off with pride. Unfortunately this was not to be. I did not have the same welcome that I had experienced before with my partner. When asked by my partner after my experience....I do not want to collect my engagement ring after my second experience with chisholm Hunter, and have asked my partner to collect on my behalf